Today we’re here to talk about the server issues experienced in the last few days. As we stated before, we are committed to being transparent with our players, and that means explaining what’s happening and what the next steps are.
Let’s start by apologizing for not delivering a good and reliable environment for you to play on. Thank you for calling us out and pushing us to do better.
Now moving on to explaining what happened. On February 15th at 11:00 AM GMT, our alarms indicated a significant increase in the number of failed sessions, which means players couldn’t connect to the game or matches. Usually, our failsafe mechanisms should handle these issues, but this time, it couldn’t fully recover the server’s health to 100%. As soon as we realized it, we jumped in and controlled the situation.
After a while, we could see that everything was going back to normal, and our monitors showed that the server’s health was stable once again.
Below you can see exactly what our monitors showed during the instability. 100% is when everything is running smoothly, so the drops you see are the instabilities. The duration of the intermittent instabilities was approximately 24 hours.
Alright, so what about the next steps?
The first thing we have to do is understand exactly what’s causing the instabilities and fix them. We have people in our team dedicated to solving this issue, and it is one of our priorities. In the next few weeks, you can expect updates regarding our progress.
As for a compensation plan, we’ll communicate more about it once we know the servers are stable and reliable. Rolling out compensations only to experience more issues later is not the ideal solution.
We know these past few weeks have been frustrating for you, and we wanted to let you know you are being heard. The Zooba community is a fantastic community that brings people from all over the world together, and that is what keeps us going. We are still learning and understanding what processes we can do to avoid similar problems in the future, and we thank everyone for your patience as we continue improving.
See you at the zoo, Zoobsters!