How can I restore my progress?

How can I save my progress?

I didn’t save my account, can I restore my progress?

I don’t have videos available

I watched the video but did not receive the rewards

How can I cancel my Zoo VIP automatic renewal?

How can I check my receipts?

How does credit card purchases work?

I can’t finish a purchase

I need a refund!

Bruce, the unstoppable warrior!

Buck, the close-range fighter

Donna, the Tank Camper

Duke, the short-fused tank!

Finn, the reckless stalker!

Can I move my Clan package to another Clan?

Do I lose my Clan Tickets when I change clans?

How can I donate to my Clan?

How can I get Clan tickets and how do I use them?

How do Clan Packages work?

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How to earn, equip and upgrade my items?

What are items’ rarities and how do they work?

What happens if I receive same items?

What is the probability of getting a character in my crate?

What kinds of crates and toolboxes are there?

How does the Piggy Bank work?

How to earn more currencies?

I accidentally purchased something with coins/gems. Can I get my currencies back?

I didn’t receive my purchase made with coins/gems

How do Daily Missions work?

How do keys work?

How does the Season Reset work?

Can I play with a friend?

How do the Duo and Trio game modes work?

How does the Leader role work on Team Battles?

How does the Solo Game Mode work?

How does the Squad game mode work?

How can I get a Legendary Weapon?

How can I get health kits?

How do Biomes affect the game?

How does the matchmaking work?

I’m being matched against stronger opponents after the update

All about clans and how do they work

How can I get Zoo VIP and how does it work?

How can I progress in my Leagues?

How can I save my progress?

How can I unlock more Characters?

How to contact us

A player is using offensive language in chat

I want to report an offensive username or clan name

How does the Bandage Item work?

How to earn, equip and upgrade my items?

What are items’ rarities and how do they work?

What happens if I receive the same items?

Why can’t I equip an item?

Characters randomly disappear during battles!

How to reduce lag?

I can’t connect to a battle!

I’m unable to group up with a friend!

My character is not shooting!

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What are Live Events?

How do I change my flag?

How do I change my username?

How do I change the game language?

How to turn off the music and sound effects?

Where can I find my player ID?

How does Prestige work?

What are Leagues, Mastery and Leaderboard?

How can I get the Zoo VIP?

How does Zoo VIP work?

Is Zoo VIP a subscription?

What are the Zoo VIP perks?