War Heroes
How can we help you today?
Cards
Can I unlock cards from lower warzones?
How can I earn Heroic cards?
What are the cards and generals?
What are the maximum upgrade levels?
What happens when I upgrade cards?
Crates
How can I get Huge Epic Crates?
How do Badge Crates work?
How do Free Crates work?
Why did I receive cards from lower warzones in my crate?
Getting Started
Can I change my username?
How are medals rewarded and removed?
How can I change my ranking and chat region?
How can I earn Heroic cards?
How can I increase my level?
In-Game Purchases
I accidentally used my gold/gems. Can I get them back?
I can’t make purchases with game currencies
I did not receive the item I have purchased with my game currencies.
Inappropriate Behavior
How are offensive and inappropriate usernames/alliance names moderated?
How can I report abusive language?
My username and/or alliance name was changed. What happened?
My Account
Can I change my username?
Can I delete my account?
How can I change my ranking and chat region?
How can I increase my level?
How can I save my progress?
Subscription and billing
How can I check my receipts?
How to cancel Free Trial?
I did not receive the crate from my Warzone Offer.
I made a purchase and did not receive it.
I made an accidental in-app purchase.